Delivery Options and Costs
IMPORTANT NOTICE
Last updated:30/03/2020
Delivery times
Our supply chain is working extremely hard to try and get your orders to you. As a number of you have moved to home working, we have had to adapt our expectations on the couriers that we rely on to get your goods to you.
In some instances, goods that we have marked as next day will possibly be delivered within 48 hours. This is due to the extremely high volumes of goods being shipped by businesses through the UKs courier networks.
Where possible we will ensure that we provide you with online tracking, you can keep track of your delivery using our online tracking facility which can be accessed from the dispatch email we will send or through your online My Account section.
Contactless deliveries
Our couriers are now offering contactless No-touch No-sign Delivery, which allows you to get your packages with minimum contact. All drivers strictly adhere to the social distance advice and wash their hands frequently and thoroughly as well as use alcohol-based hand sanitisers.
Visit our COVID-19 FAQs page for more information
Delivery Costs
Delivery is FREE of charge on orders over £40 (ex VAT).
Delivery is £5.95 for orders under £40 (ex VAT).
Customised product delivery
Some customised furniture and safes require special couriers to complete a delivery. If you've ordered a product to an area other than the ground floor or to premises with non-vehicular access, there may be an additional delivery charge.
This information will be clearly displayed on the product page and in the Shopping Basket view.
Reward items and free gifts
Reward item delivery is free of charge with all orders over £40 (ex VAT).
If you'd like to claim a reward item without placing an order, you'll be charged a small delivery fee of £5.95 + VAT.
Contact Us
If you'd like further information about delivery charges, please call our Customer Care Team on 0800 652 6060. Our phone lines are open Monday to Friday, 9am-5:30pm. If you'd prefer, you can also contact us online at any time.
About our Additional Furniture Delivery Services
Our handy overview gives you a quick snapshot of all our available additional services, detailing lead time, order cut off time and more:
| FREE Economy Delivery | FREE Next Day Delivery | Delivery & Installation | |
|---|---|---|---|
| Delivery Time | 5 to 7 Business Days | Next Business Day | 6 to 10 Business Days |
| Order Cut Off Time | 5pm | 5pm | 5pm |
| Deliver To | Kerb Side | Kerb Side | Room of Choice |
| Delivered On | Pallet | Pallet | N/A |
| Packaging Removed | No | No | Yes |
| Product Assembled | No | No | Yes |
FREE Economy Delivery
We'll have your items delivered within 5 to 7 business days when you order before 5 pm.
FREE Next Day Delivery
We offer FREE Next Business Day Delivery for the majority of postcodes within the mainland UK. Delivery will be made to kerbside.
Next Business Day Delivery is not possible for the following postcodes ranges:
48-72 hour service postcodes:
| Zone | Post Code |
|---|---|
| Zone 8 | AB BT DD IV 1-39 KW 1-14 PA 21-41 PH 1-16 17-26 30-41 49-50 PO 30-41 Dublin |
| Zone 9 | IM 1-9 / 99 KA 27-28 PA 20, 42-49, 60, 61, 62-75, 76, 77, 78, 80 PH 42,43,44 |
3-6 days
| Zone | Post Code |
|---|---|
| Zone 10 | GY (Guernsey excluding GY9) IV 40,41-51,52,55-56 KW 15-17 TR 21-25 ZE |
| Zone 11 | HS GY 9 (Alderney & Sark) |
Delivery & Installation
Our Delivery and Installation Service uses a dedicated vehicle to deliver to the required address. Carried out by a team of fully trained and skilled installers, who provide a professional and quality service. All combined delivery and installations will be completed within 6 to 10 business days. You will be notified of the day and time in advance. On the day, our drivers will call one hour before arrival to let you know they are on their way.
Installation includes the removal of all packaging, inspection of all goods and we will clean down the area on completion.
- Deliveries between 9am and 5pm
- 24 hours’ notice is required to amend or cancel any delivery and installation
- Charges will be calculated at checkout
If you have any further queries then please contact us.