Delivery Options and Costs
Bank Holiday Delivery Times
We hope you are looking forward to the extra-long Jubilee bank holiday weekend commencing Thursday 2nd June 2022.
We would like to inform you of our trading arrangements over this period. Please see below the key dates for your attention:
- Orders placed on Wednesday 1st June prior to the usual cut-off time will be delivered the first working day after the bank holiday weekend, Monday 6th June 2022.
- Our team will be off over the bank holiday weekend and the offices will close at 5:30pm on Wednesday 1st June, re-opening on Monday 6th June 2022. To get a quicker response please use the online query management system and raise your queries online during the bank holiday weekend, we will get back to you as soon as we can.
Please do not hesitate to get in touch with us should you have any questions regarding these arrangements.
Expected delivery delays
Please note that due to pressure on the UK's courier network and a shortage of drivers, delivery times may be longer than usual. Some goods may take 48 hours to arrive, deliveries in Northern Ireland may take 2-3 days. We are working with our couriers and supply chain to ensure we can get your orders to you as quickly as possible and minimise delays. Thank you for your understanding.
Contactless deliveries
Our couriers are now offering contactless No-touch No-sign Delivery, which allows you to get your packages with minimum contact. All drivers strictly adhere to the social distance advice and wash their hands frequently and thoroughly as well as use alcohol-based hand sanitisers
Visit our COVID-19 FAQs page for more information
Delivery Costs
Delivery is FREE of charge on orders over £40 (ex VAT).
Delivery is £5.95 for orders under £40 (ex VAT).
Customised product delivery
Some customised furniture and safes require special couriers to complete a delivery. If you've ordered a product to an area other than the ground floor or to premises with non-vehicular access, there may be an additional delivery charge.
This information will be clearly displayed on the product page and in the Shopping Basket view.
Reward items and free gifts
Reward item delivery is free of charge with all orders over £40 (ex VAT).
If you'd like to claim a reward item without placing an order, you'll be charged a small delivery fee of £5.95 + VAT.
Contact Us
If you'd like further information about delivery charges, please call our Customer Care Team on 0800 652 6060. Our phone lines are open Monday to Friday, 9am-5:30pm. If you'd prefer, you can also contact us online at any time.
About our Additional Furniture Delivery Services
Our handy overview gives you a quick snapshot of all our available additional services, detailing lead time, order cut off time and more:
| FREE Economy Delivery | FREE Next Day Delivery | Delivery & Installation | |
|---|---|---|---|
| Delivery Time | 5 to 7 Business Days | Next Business Day | 6 to 10 Business Days |
| Order Cut Off Time | 5pm | 5pm | 5pm |
| Deliver To | Kerb Side | Kerb Side | Room of Choice |
| Delivered On | Pallet | Pallet | N/A |
| Packaging Removed | No | No | Yes |
| Product Assembled | No | No | Yes |
FREE Next Day Delivery
We offer FREE Next Business Day Delivery for the majority of postcodes within the mainland UK. Delivery will be made to kerbside.
Next Business Day Delivery is not possible for the following postcodes ranges:
48-72 hour service postcodes:
| Zone | Post Code |
|---|---|
| Zone 8 | AB BT DD IV 1-39 KW 1-14 PA 21-41 PH 1-16 17-26 30-41 49-50 PO 30-41 Dublin |
| Zone 9 | IM 1-9 / 99 KA 27-28 PA 20, 42-49, 60, 61, 62-75, 76, 77, 78, 80 PH 42,43,44 |
3-6 days
| Zone | Post Code |
|---|---|
| Zone 10 | GY (Guernsey excluding GY9) IV 40,41-51,52,55-56 KW 15-17 TR 21-25 ZE |
| Zone 11 | HS GY 9 (Alderney & Sark) |
Delivery & Installation
Our Delivery and Installation Service uses a dedicated vehicle to deliver to the required address. Carried out by a team of fully trained and skilled installers, who provide a professional and quality service. All combined delivery and installations will be completed within 6 to 10 business days. You will be notified of the day and time in advance. On the day, our drivers will call one hour before arrival to let you know they are on their way.
Installation includes the removal of all packaging, inspection of all goods and we will clean down the area on completion.
- Deliveries between 9am and 5pm
- 24 hours’ notice is required to amend or cancel any delivery and installation
- Charges will be calculated at checkout
If you have any further queries then please contact us.