When can I expect my order to be delivered?
Our regular delivery times are as follows:
Products will be delivered by a courier Monday to Friday, between 9am and 5pm. Unfortunately you are unable to request a specific delivery time.
After your order has been dispatched from our warehouse, you’ll receive an email detailing order tracking information. You can also check this information in your My Account section online.
Depending on the day and time your order is placed, please refer to the table below for expected delivery days. If you place your order on a public holiday, your products will take an additional business day to arrive.
Expected next business day arrival day based on time and day order was placed
If you’re having your order delivered to an address in the Highlands, Northern Ireland and remote parts of Wales, products marked as "Next Day Delivery" may take longer to arrive. Please allow for the additional delivery times from when your order is placed.
Next Day Delivery items: allow an additional 2 – 3 working days for delivery
Office furniture: allow an additional 5 working days for delivery
What happens if I’m not there when my items are delivered?
If you are absent or unable to sign for your delivery, other people in your office can also accept and sign for your delivery on your behalf.
If there is no one available to accept your delivery, our courier will leave a calling card with details on how to contact them to rearrange another delivery. The courier company will usually attempt a second delivery before expecting you to contact them on their details provided to make alternative delivery arrangements.
- About Us
- Place an Order
- How do I search and browse for items?
- How do I use your Ink & Toner finder?
- How do I place an order?
- How do I use the shopping basket?
- How do I use e-coupon & promotional codes?
- How To Pay
- How do I register as a customer?
- What payment methods do you accept?
- How can I receive a VAT invoice?
- How do I make a payment to my business credit account?
- What is your returns policy?
- How do I return a purchase?
- When will I receive my refund?
- My order is missing an item - what do I do?
- My Account
- What is My Account?
- How can I manage my account information?
- How do I submit a query or issue about my order?
- Terms & Conditions